You will be able to cancel your pledge at any time before our project's deadline on Kickstarter.
However, after packaging your pledge for shipment (just before shipment), no refunds are possible. We hope you kindly understand we already spent Kickstarter and payment processing fees as well as maintenance expenses.
-What if I receive a defective PIE or wrong rewards?
Please contact us by Submitting a request on Bagel Labs Help Center within 14 days of delivery.
Once checking your request, we will ask you to provide a description of the item and a few pictures or short video.
After confirming the status of it, we will give you a refund including fees or send you a fresh PIE.